Cancellation policy for private customers/consumers

Information about the Private Customer Business (Consumer) 

Orders are exclusively carried out in accordance with the “General Terms and Conditions of mode...information GmbH (MI) for Business Transactions with Private Customers (Consumers)". Herein you will find explanations about when a contract comes about and, in particular, information about the prices then applicable, the forwarding costs as well as details concerning payment and delivery or fulfilment.

Right of Return – Cancellation Policy

You can cancel the order explanation without giving reasons within two weeks in writing (i.e. letter, fax, e-mail) or by returning the goods. The period shall start not earlier than upon receipt of the goods and this policy. For keeping the term the dispatch of cancellation or the goods in time shall be sufficient. The return shall be in any case at our risk and expense. The goods to be returned or the demand for return must be sent to:

mode...information GmbH
Pilgerstraße 20
D-51491  Overath
info (at) modeinfo.com


Return- / Cancellation Consequences

In case of an effective cancellation, the benefits mutually drawn shall be granted back and, if applicable, advantages taken (for example amenity and advantage of using) shall be given back. Insofar as you cannot grant us back all the received goods or only part of them or only in deteriorated condition, you have to compensate the value. This shall not apply in the case that the deterioration of the goods is exclusively put down to their examination – as it might have been possible for you in a shop. Apart from that, you can avoid the duty to compensate the value by not using the goods like a proprietor and by omitting everything that affects the value. Things that can be dispatched in parcels have to be sent back at our risk and expense.
 
* incl. VAT, plus shipping & handling